- St. John's Hospital
- Patient Billing
Patient Billing
The bill you will receive covers many aspects of your hospital care – nursing, laundry, lab testing, medications, etc. You will receive a separate bill for physicians’ services, including services provided by radiologists and Emergency Department physicians.
If you have questions after you receive your bill, please contact a customer service representative at (217) 525-5615 or 1-888-477-4221.
Payment information
To help patients meet their financial obligations, St. John’s will file an insurance claim with your primary carrier (as well as most secondary insurances) as a courtesy to you. To do this efficiently, you must present accurate and complete insurance information at the time of registration. If your insurance company does not pay our claim within 45 days, you are responsible for paying the account balance in full. We will communicate with you in writing during this process. Regardless of your health insurance carrier’s payment determination, you are responsible for payment.
Unpaid balances, including all applicable deductibles, co-payments and any non-covered services, are the responsibility of the patient and must be paid within 30 days upon receipt of the statement. If the account cannot be paid in full, payment arrangements must be established on the account by calling (217) 525-5615 between 8 a.m. – 4 p.m., Monday – Friday.
Third-party liability cases
The hospital will not become involved in any third party liability cases. It is the patient’s responsibility and obligation to see that the hospital bill is paid promptly, regardless of any pending litigation resulting from an injury caused by a third party. The hospital will file liability liens against the patient and/or responsible party whenever deemed necessary to protect the interest of the hospital.
Payment options
- Credit card payment options
For your convenience we accept Visa, MasterCard, Discover and American Express. - 10% prompt pay discount
This discount is available on account balances that are paid in full within 30 days of the statement date. - Minimum monthly payment plan
Interest-free financing is available through the hospital. For account balances greater than $250, the minimum monthly payment is 10% of the balance. For account balances under $250, the payment is $25 per month. - Bank note plan
For patients who need extended time (over six months) to pay the account balance, external financing at competitive rates is available through a local bank. - Christian Care Program (Financial Assistance)
The Christian Care Program through St. John's Hospital and the Christian Care for Children Program, funded by a gift through the Carol Jo Vecchie Memorial Foundation, offers financial assistance to eligible persons who have no insurance, do not qualify for government programs and cannot afford to pay for their health care. Eligibility is determined by family income and family size. For additional information, click here, or contact the hospital’s Business Office at (217) 525-5615 or
1-888-477-4221.
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