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Home > News > Memorial Medical Center and HSHS St. John’s Hospital Institute New Triage Protocol for Emergency Dep

3/17/2020

Memorial Medical Center and HSHS St. John’s Hospital Institute New Triage Protocol for Emergency Department Patients


Memorial Medical Center and HSHS St. John’s Hospital on Tuesday morning began screening emergency department patients for COVID-19 symptoms in an triage area near the emergency department entrances.
 
“This measure is one that we are taking to protect our community and our colleagues,” said Dr. Raj Govindaiah, Memorial Health System senior vice president and chief medical officer. “This will ensure that patients are screened and treated in accordance with public health guidelines from the Illinois Department of Public Health and Centers for Disease Control.”
 
“This is an important step that both hospitals are taking to make sure we are able to care for all patients are coming to our emergency department in the most efficient and safe way,” said Dr. Gurpreet Mander.
 
Patients will be screened in an area just outside the emergency. Patients without respiratory symptoms will be screened and sent to the emergency department check-in area.
 
If a patient has respiratory symptoms, one of the hallmarks of COVID-19, he or she will go to a portable screening bay for assessment. The patient then will be directed to appropriate treatment settings.
 
Memorial Health System also on Monday began operating a respiratory screening clinic at South Sixth ExpressCare, 2950 S. Sixth St., Springfield. The clinic will operate from 8 a.m. to 8 p.m., seven days a week.
 
People coming to the respiratory clinic should call a hotline before they arrive. That number is 217-588-4019. The clinic is open to anyone with a respiratory problem that could be COVID-19.
In addition to the hotline, people can notify staff of their visit to the respiratory clinic through the “On My Way” feature Memorial Health System app. The app is available on the Apple Store, Google Play Store and at mymemorialapp.com.

HSHS Medical Group Priority Care, 1836 S. MacArthur Blvd., Springfield is also operating a regional respiratory hub. Hours are 7 a.m. to 9 p.m., seven days a week.
 
Reminder: What to Do If You Are Experiencing Symptoms
If you are experiencing possible COVID-19 symptoms, please do not go to the emergency room. First, call your primary care physician. If you don’t have a physician, call the Sangamon County Department of Public Health hotline at 217-321-2606.
 


Media Contact

Sara Wojcicki Jimenez
Division Director – Marketing, Communication and Advocacy
Central Illinois Division
Office: (217) 814-4301
Cell: (217) 741-1643
sara.jimenez@hshs.org


Erica Johnson
Division Manager, Communications
Central Illinois Division
Office: (217) 814-4307
Cell: (217) 303-6344
erica.johnson@hshs.org
 

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