Patient Rights & Responsibilities
A person who receives health services in HSHS St. John’s Hospital has, within the framework of Catholic medical moral teaching and other regulatory requirements, certain rights and responsibilities as a patient. In the case of patients under the age of 18, or patients unable to make decisions on their own, the person who is legally responsible for the patient must see that these rights and responsibilities are met. You have the right to:
You have the right to file a complaint or grievance without being subject to coercion, discrimination, reprisal or unreasonable interruption of care.
If your concerns are not adequately addressed by nursing staff, please ask to speak with the department manager. If those directly involved with your care cannot resolve your concern, call the Patient Relations Line at (217) 544-6464, ext. 77500.
If your concerns cannot be resolved by working with the hospital representatives, you may take your comments/complaints to:
The Illinois Department of Public Health Central Complaint Registry 525 W. Jefferson St.Springfield IL 62761 (800) 252-4343 Illinois Department of Human Rights222 South College St.Room 101Intake UnitSpringfield, IL 62704(217) 785-5100The Joint Commission Office of Quality MonitoringOne Renaissance BoulevardOakbrook Terrace, IL 60181(800) 994-6610
You have the responsibility to:
Visitors are welcome 24 hours a day in most areas, with the exceptions noted below
Cardiac Recovery Unit (CRU)
Intensive Care Unit (ICU)
Pediatrics and the Pediatric Intensive Care Unit (PICU)
Pre- and Post-Anesthesia Care Unit (PACU)