• Patient Rights & Responsibilities

    A person who receives health services in HSHS St. John’s Hospital has, within the framework of Catholic medical moral teaching and other regulatory requirements, certain rights and responsibilities as a patient.  In the case of patients under the age of 18, or patients unable to make decisions on their own, the person who is legally responsible for the patient must see that these rights and responsibilities are met.
     
    You have the right to:

    • Be kept informed in a language or manner that you, or your representative, can understand.
    • Language interpretation services and assistance with visual, hearing, speech or learning difficulties.
    • Not be discriminated against due to race, color or national origin.
    • Know the name of the physician responsible for coordinating your care, as well as names and roles of others involved in your care.
    • Receive care in a safe setting free from all forms of abuse, neglect or harassment in a dignified and respectful manner.
    • Be free from restraints or seclusion in any form imposed as coercion, convenience or retaliation.
    • Care based on sound nursing and medical practice.
    • Participate in the development and implementation of your plan of care.
    • Pain management.
    • Be provided with information about your diagnosis, proposed treatments, procedures, outcomes, including unexpected outcomes in the event they may occur, and health status so you can make informed health care decisions.
    • Request or refuse any treatment in accordance with law and regulation, this right is not a mechanism to demand the provision of treatment or services that are determined to be medically unnecessary or inappropriate.
    • Give informed consent before any non-emergent procedure begins.
    • Have family involved in your care, treatment and service decisions to the extent permitted by you or your designated surrogate decision-maker in accordance with law and regulation.
    • Make an advance directive and appoint someone to make health care decisions for you if you are unable to do so.  If you do not have an advance directive, we can provide you with more information and help you complete one.
    • Have hospital staff and practitioners who provide care in the hospital comply with your advance directive in accordance with State Law and hospital policy.  As a Catholic hospital your choices must be consistent with the hospital’s philosophy and values for those services to be provided.
    • Have a family member or person of your choice, and your own doctor, notified promptly of your admission to the hospital.
    • Personal privacy and confidentiality.
    • Privacy and confidentiality of medical records except as otherwise permitted by law.
    • Access information in your medical record within a reasonable time frame.
    • Access, request amendment to and obtain information on disclosures of your health information in accordance with law and regulation.
    • Examine and receive a reasonable explanation of your total bill.
    • Consent or reject participation in a research program, investigational study and clinical trials, as well as the right to receive an explanation of the nature and possible consequences of such research.
    • Respect for your cultural and personal values, beliefs and preferences.
    • Religious and other spiritual services.
    • Give, or withhold informed consent to produce, or use recordings, films or other images for purposes other than your care.
    • Protective and advocacy services in cases of abuse or neglect.
    • Consent to and receive visitors of your choice, including but not limited to a spouse, domestic partner, another family member or friend.  You have the right to withdraw or deny consent at any time.  A support person of your choice may accompany you during your stay unless that person’s presence infringes on others’ rights, safety or is medically or therapeutically contraindicated. Support persons must be able to function independently and care for themselves. Visitors are welcome 24 hours a day in most areas with the exception of some special care areas.
      You have the right to file a complaint or grievance without being subject to coercion, discrimination, reprisal or unreasonable interruption of care.

    You have the right to file a complaint or grievance without being subject to coercion, discrimination, reprisal or unreasonable interruption of care.

    If your concerns are not adequately addressed by nursing staff, please ask to speak with the department manager.  If those directly involved with your care cannot resolve your concern, call the Patient Relations Line at (217) 544-6464, ext. 77500.

    If your concerns cannot be resolved by working with the hospital representatives, you may take your comments/complaints to:

    The Illinois Department of Public Health
    Central Complaint Registry
    525 W. Jefferson St.
    Springfield IL 62761
    (800) 252-4343

    Illinois Department of Human Rights
    222 South College St.
    Room 101
    Intake Unit
    Springfield, IL  62704
    (217) 785-5100

    The Joint Commission  
    Office of Quality Monitoring
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181
    (800) 994-6610

    You have the responsibility to:

    • Provide complete and accurate information about your health and medical history.
    • Ask questions and acknowledge when you do not understand information or instruction given to you and actively participate in your treatment plan.
    • Observe polices, rules and regulations in place at St. John’s to support quality care and a safe environment for all.
    • Treat all hospital staff, other patients and visitors with consideration and respect.
    • Provide complete and accurate information about health insurance coverage and meet financial obligations.

    Visiting Hours

    Visitors are welcome 24 hours a day in most areas, with the exceptions noted below

    Birth Center

    • General visiting hours are 9 a.m. – 9 p.m. Children under the age of 12 are not allowed to visit the Birth Center unless they are brothers or sisters of the baby.
    • Visiting is strictly regulated by infection control policies.
    • Visitors must check in at the Birth Center Information Desk on the 3rd Floor of the Carol Jo Vecchie Women and Children’s Center.

    Cardiac Recovery Unit (CRU)

    • 9 a.m. – 9:15 a.m.; 12:30 – 1 p.m.; 4 – 4:15 p.m.; 5:50 – 6 p.m.; and 8 – 8:15 p.m.
    • Visitors must be 12 years old or older and are limited to four immediate family members or support people of the patient’s request.

    Intensive Care Unit (ICU)

    • Visiting hours are open throughout the day. 
    • Number of visitors for each patient is limited to two at any given time and they may be asked to leave the bedside during change of shift report.
    • After 8 p.m., no more than two visitors per patient may stay in the ICU Visitors Lounge.

    Pediatrics and the Pediatric Intensive Care Unit (PICU)

    • Parents are welcome to be with their child at all times.
    • From 8 a.m. – 8 p.m. no more than two visitors per patient at a time.
    • Please check in at the nurses’ desk before entering room.
    • 2 – 4 p.m. is designated Quiet Time when only family members may be present in the room.

    Behavioral Health/Psychiatry

    • Monday through Friday: 4 p.m. – 8:30 p.m. 
    • Saturday, Sunday and holidays: 11 a.m. – 8:30 p.m.

    Pre- and Post-Anesthesia Care Unit (PACU)

    • Support person may stay with the patient in the General Pre-Anesthesia area.
    • Support person(s) are asked to wait in the Surgery Family Lounges unless otherwise instructed. This is where all communication from the surgical team will take place.
    • Visitors are not ordinarily allowed into the PACU. Special circumstances may arise which allow a brief visit, in which case the visitor must follow appropriate departmental precautions as instructed.